ORXA PRIVACY POLICY
1. Introduction
This privacy policy (“Privacy Policy”) is intended to inform and notify You of Orxa Energies Private Limited’s (“Our" or “Us” or "Company") personal and other information collection, processing, and usage policies and procedures. By using our Website, submitting a Booking, purchasing a Mantis, and / or providing Us with any information (in any manner whatsoever), you consent to the collection, processing, maintenance and transfer of such information by Us.
References to
“You” in this Privacy Policy means each person that: (a)
submits a Booking for a Mantis by filling in Our booking form, (b)
accesses and / or uses Our
Website, and/or (c) purchases a Mantis (as Booked
and/or purchased by You. Capitalized words used in this Privacy Policy
will have the meaning assigned to them in the
Booking Terms. This
Privacy Policy also applies to information we collect, process, share
and use as part of Our other technology platforms, web pages,
interactive features, special events, forms, social media interactions
with You, and mobile applications.
If You are under the age of eighteen (18), or are otherwise unable to provide your informed consent for the collection of your information or data, please do not provide us with any of your information unless You have the permission of your parent or guardian. The Company does not knowingly process personally identifiable information from persons under the age of eighteen (18), or from persons unable to provide their informed consent for the collection and processing of their information.
2. Information Gathering and Use: Your Information
2.1 In general, You can visit our Website without revealing your identity or any Personal Information (defined later) about yourself. However, You may not be able to access certain areas or services that require registration or need You to reveal your identity and/or other information about You. Information that we collect from You will vary depending upon the activity You seek to engage in and may include your name, email address, etc. In addition, we may collect demographic information such as your gender, information about your mobile phone / any other device through which You access the Website, hardware, software, platform, media, internet Protocol (IP) address and connection, information about online activity such as feature usage and click paths, and other data that You may provide in surveys (as may be conducted by the Company from time to time). We may combine demographic information with Personal Information to tailor any advertisements or offers from third-parties as may be determined by the Company in its sole discretion, to your preferences or interests.
2.2 We collect information that may be used to identify You and that is not otherwise publicly available, including, but not limited to, your first and last name, home or other physical address email address, phone number or other contact information, or any information (including information of a sensitive nature) capable of identifying You (“Personal Information”) from You in a number of ways, for example when You:
a) Create your user account on the Company’s Website.
b) Manage your user profile.
c) Submit a Booking.
d) Purchase a Mantis.
e) Participate in any interactive features of the Website.
f) Request updates or otherwise subscribe to communications from the Company; and / or.
g) Participate in a survey, request customer support, or otherwise communicate with us.
2.3 You hereby acknowledge and understand that the Company reserves the right to, and may at any time, monitor, record, and store (electronically or otherwise) all communications on the Website. Except as otherwise prohibited by applicable law, You hereby expressly consent to the Company monitoring and recording such communications.
2.4 The Company is committed towards optimum and virtuous use of the information provided to us by you. Your use of the Website and / or submission of a Booking and / or purchase of a Mantis constitutes your consent to all the terms and conditions contained herein, as may be amended from time to time, and You shall be bound by the same. The Company monitors activities on the Website. This includes user statistics, browsing, etc.
3. Information Gathering and Use: Vehicle Information
3.1 Your Mantis, and other Company products and connected device applications may collect, use, and share precise location data, including the real-time geographic location of your Mantis (and connected devices thereto) in order to provide location-based services and features. Where available, geolocation features may use GPS, bluetooth, and your IP address, along with Wi-Fi hotspot and cell tower locations, and other technologies to determine the approximate location of your Mantis. This location data (if collected at all) is collected anonymously in a form that does not personally identify You and is used by the Company, and service providers / partners generally to provide and improve location-based services. Some geolocation features require combination with your Personal Information in order to function. For example, your Mantis features may be combined with product identification numbers that are linked to your Personal Information.
3.2 Our Mantis, other products / services, and connected device applications may collect, use, and share data related to health of your Mantis, and / or your use of and the performance of your Mantis. This data is collected either through your use of connected device applications or through diagnostic tools. Additionally or alternatively, if your Mantis is equipped with a data communication module, such module when power is supplied may automatically transmit Mantis data pertaining to vehicle health, performance and use of your Mantis to Us in a form that does not personally identify You unless such module is paired or synchronised with You by way of matching it with your active user account with Us. The collected data may be used by the Company to provide more effective service and maintenance of your Mantis, as well as to continue to provide and improve Our features, services, and offerings.
4. Use of Personal Information
4.1 The Company will use Personal Information provided by You for the reason it was intended and to:
a) Ensure that the Website continues to function effectively and offer You a high quality user experience.
b) Send You technical notices, updates, security alerts and support and administrative messages.
c) Respond to your requests and provide customer services to You.
d) Monitor and analyse trends, usage and activities in connection with the Website.
e) Personalise and improve the Website and provide advertisements, content, suggested connections or features that match user profiles or activities
f) Detect and prevent cheating, hacking, fraud, unauthorised use of the Website, or any activity that violates or is inconsistent with the spirit or language of our Booking Terms or other Company policies. g) Carry out any other purpose for which You consent at the time of collection.
4.2 The information shared by You shall be used in line with data protection regulations under applicable law(s), and as set out in this Privacy Policy.
4.3 You hereby acknowledge, agree and provide your express consent to the Company transferring and/or otherwise sharing your Personal Information with our affiliates and/or third-party businesses or persons to process it for us, based on Our instructions and in compliance with this Privacy Policy, any other security measures, and as permitted under applicable laws.
4.4 We will keep confidential and protect your Personal Information except where disclosure is required or permitted by law, and as set out in Paragraphs 4.2 and 4.3 of this Privacy Policy. We follow reasonable security safeguards to protect the Personal Information submitted to us, both during transmission and, once we receive it, for storage, transfer as set out in Paragraph 4.3, and disposal. No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
5. Your Rights
5.1 You have the right to withdraw the consent granted by You to the Company to collect, store, process, and utilise your Personal Information by contacting
contact@orxaenergies.com at any time. However, please note that the Company may restrict your access to the Website, and / or service offerings, as well as to any of the Company’s web pages, forms, social media, or any other medium through which the Company collects Personal Information pursuant to your withdrawal of consent in this manner.
5.2 For any grievance You may have with respect to Our collection, processing, storing or otherwise utilising your Personal Information, kindly notify our grievance officer of the same, describing in detail your grievances. You may also send a signed copy of a notice detailing your grievances to the registered office of the Company at
contact@orxaenergies.com, addressed to the grievance office.
6. Cookie Policy
6.1 We do not use cookies in our Website.
7. External Websites/Mobile Applications
Our Website contains links and gateways to other websites/mobile applications/service providers for the benefit of its visitors. This Privacy Policy does not apply to such other websites/mobile applications/providers. The Company is not expressly or impliedly responsible for, or liable for any loss or damage caused to You by the collection, use and retention of Personal Information by such website/mobile application/service provider in any manner whatsoever. It is important that You review the privacy policies of all websites/mobile applications/service providers You visit before You disclose any information to such websites/mobile applications/service providers.
8. Changes to Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2023-11-01
As and when the need arises, the Company may, in its sole discretion, alter this Privacy Policy in accordance with the latest technology, trends and/or for the purpose of prevailing laws that may be applicable. The Company will notify You of these changes via
notifications@orxaenergies.com , and/or by posting a notice informing users that this Privacy Policy has been altered/amended on the Website. You may reach out to Us if You have any queries about any changes made to Our practices / processes as they apply to collection, processing, utilisation, and storage of your Personal Information.
9. Accuracy
To the extent that You do provide us with Personal Information, we wish to maintain accurate and current Personal Information. Should You need to update or correct your Personal Information provided to us, please contact Us at
contact@orxaenergies.com . The Company will make reasonable efforts to incorporate the changes in your Personal Information in Our possession as soon as practicable.
10. Contact us
If you have any questions or suggestions about our Privacy Policy,
do not hesitate to contact us at
sysadmin@orxaenergies.com